Risk-Free Wellness for 90 Days - That's Our Commitment!
Clear agreements for beautiful wellness journeys
These terms and conditions establish the foundation for our relationship, ensuring transparency, fairness, and mutual respect in your wellness journey with us.
"At Eunoia Wellness, beautiful thinking extends to beautiful agreements. These terms ensure clarity and protection for both you and us as we support your wellness journey together."
These terms and conditions apply to your use of our website and the purchase of wellness products offered through our platform. By engaging with Eunoia Wellness, you agree to these terms which form the legal foundation of our relationship.
Definitions and interpretations of key terms used throughout these conditions are provided at the end of this document for your reference.
By using our website or purchasing our products, you represent and warrant that:
If you do not agree to these terms and conditions, you must not use our website or purchase any products. By placing an order, you confirm your acceptance of these terms.
We reserve the right to request written confirmation of your authority and may refuse access to our site if necessary for security or legal compliance.
You confirm that you will use our website to purchase wellness products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.
Product prices shown on our website include delivery charges but exclude duties, taxes, fees, levies, or other governmental charges ("duty unpaid and untaxed").
All duties, taxes, customs duties, and import charges related to your delivery address are your responsibility. As goods ship from a non-EU country (China), additional costs may apply. Please check your country's import duties and VAT before ordering.
We strive for accuracy but errors may occur. If we discover a pricing error, we'll notify you promptly and offer you the choice to reconfirm your order at the correct price or receive a full refund.
All orders are subject to stock availability. A contract is only formed when we issue an Order Confirmation and applies only to products listed in that confirmation.
You can pay using any payment methods listed on our website, including promotional vouchers when available.
By placing an order, you confirm that:
We are not responsible for unauthorized use of payment cards by third parties. We reserve the right to inform authorities of any fraudulent activity and may use payment intermediaries to process transactions.
We endeavor to deliver to your specified address within our estimated timeframes. Goods are dispatched within 2-5 days of payment confirmation, with standard delivery taking 5-8 working days (exceptionally up to 4 weeks).
Risk in products passes to you upon delivery, unless delay is due to your breach of obligations. If you're unable to accept delivery, we may arrange redelivery or charge reasonable return costs.
Orders ship from Asia, which may result in longer transit times beyond our control. Import duties, taxes, and customs charges are your responsibility as the "importer of record."
You can cancel or modify orders by emailing us before packing begins. Once packed, orders cannot be changed and must be returned according to our returns policy.
Our automated system triggers orders immediately. Cancellation is only possible within 24 hours after ordering. If products are en route, please wait for delivery and return them to us.
If you receive a defective product, email us with details and a photograph. We'll examine returned items and, at our discretion, either replace the product with delivery costs covered or refund the full purchase price plus return costs.
Products are standard items, not custom-made. Illustrations may differ slightly from actual products. If we determine a product is not defective, we may charge reasonable service fees.
30-day cooling-off period from when you or a nominated third party receives the last product in your order.
Products must be returned:
Refunds are processed to your original payment method after we receive and approve the returned items. Due to international shipping from Asia, early refunds are only possible 16 weeks after order receipt if goods haven't been received.
Our liability is limited to the greater of US$1,000 or five times the product price. We exclude liability for indirect, special, or consequential losses to the fullest extent permitted by law.
We are not liable for: third-party content, website accessibility issues, circumstances beyond our control, or any losses except those that cannot be legally excluded (death, personal injury from negligence, fraud).
Any claims must be brought within one year of the act or omission allegedly causing the loss.
Our team is here to clarify any aspects of these terms and conditions. We believe in transparent communication as part of our beautiful thinking philosophy.
support@eunoia-welness.com