Return Policy

Return Policy | Eunoia Wellness
Customer Care

Your satisfaction is our wellness commitment

We want you to love your wellness journey with us. If something isn't quite right, we're here to make it beautiful again.

"At Eunoia Wellness, we believe that beautiful thinking extends to beautiful customer service. Your wellness journey should be supported by complete peace of mind."

⏰ 30-Day Return Window

We offer a generous 30-day return policy for products that are in their original and resalable condition. This gives you plenty of time to experience our wellness products and ensure they align with your beautiful thinking journey.

Your 30-day return period begins from the date you receive your order. We want you to have adequate time to thoughtfully experience our products and determine if they support your wellness goals.

✅ Return Conditions

To ensure the highest quality for all our wellness community members, returned items must meet the following conditions:

Items Must Be:

• In original, unopened packaging (for hygiene and safety reasons)
• Unused and in resalable condition
• Include all original accessories, instructions, and packaging materials
• Returned within 30 days of delivery

Important Health & Safety Note

For the wellbeing of our entire community, we cannot accept returns of wellness products that have been opened, used, or compromised in any way. This policy helps us maintain the highest standards of hygiene and product integrity.

🔄 How to Return Your Order

Simple Return Process

1
Contact Our Wellness Team
Email us with your order number and reason for return. We'll guide you through the process with care.
2
Receive Return Authorization
We'll provide you with a return authorization number and detailed shipping instructions.
3
Package Your Items
Carefully package items in original packaging with all accessories and materials included.
4
Ship Your Return
Use the provided return label and tracking information to send your package back to us safely.
5
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.

🤝 Special Circumstances

Damaged Items
If you receive a damaged item, contact us immediately. We'll arrange a replacement or full refund, including return shipping costs.
Wrong Item Sent
Our mistake, our responsibility. We'll send the correct item and provide a prepaid return label for the incorrect product.
Defective Products
Quality is paramount to us. Defective items will be replaced or refunded immediately, regardless of the condition.
International Returns
International customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

💰 Refund Information

Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items. You'll receive an email confirmation once your refund has been processed.

Please note that original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent). Return shipping costs are the customer's responsibility unless otherwise specified.

Depending on your payment method and bank processing times, it may take an additional 3-5 business days for the refund to appear in your account.

🔁 Exchanges & Store Credit

While we don't currently offer direct exchanges, we're happy to process a return and help you place a new order for the item you prefer. This ensures you receive exactly what supports your wellness journey.

Store credit options are available upon request and can be a convenient way to try different products from our wellness collection. Store credit never expires and can be used for any future purchases.

Need Help with Your Return?

Our wellness support team is here to make your return process as smooth and stress-free as possible. We respond to all return requests with care and intention.

support@eunoia-welness.com